Order & Return Policy
Shipping
We ship with GLS, directly from our own stock in Utrecht. Order on a working day before 3 pm, and your parcel leaves the same day. That does not mean it will also be delivered the same day.
Shipping costs and delivery times
| Destination | Shipping costs | Free from | Delivery time |
|---|---|---|---|
| Netherlands | € 6.95 | € 125 | 1–3 working days |
| Belgium | € 7.50 | € 150 | 1–2 working days |
| Germany | € 7.50 | € 150 | 2–3 working days |
| France, Denmark, Luxembourg, Poland, Lithuania | € 9.95 | € 150 | 2–4 working days |
| Italy, Spain, Romania | € 9.95 | € 200 | 3–5 working days |
| Austria, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Greece, Bulgaria, Portugal, Estonia, Latvia | € 14.95 | € 250 | 3–8 working days |
| Finland, Sweden | € 19.95 | € 250 | 3–7 working days |
| Ireland | € 24.95 | — | 4 working days |
| Islands: Sicily, Sardinia, Balearic Islands, Azores and Madeira | € 34.95 from € 250: € 19.95 |
— | 5–8 working days |
All amounts include VAT. Delivery times are the transit times used by GLS, counted from the moment your parcel is shipped. During busy periods it may take a little longer.
The islands are delivered by GLS via a separate route. That's why a higher rate and a longer delivery time apply there.
We do not ship to the Canary Islands, Ceuta or Melilla.
Delivery
Your order can be delivered at home or at another address, such as your workplace. GLS delivers to the address you provide. If that's not possible, the parcel is left with a neighbour or offered again later. The day and time of the second delivery attempt depend on the day of the first. If you're not home then either, you'll find a note in your letterbox with the GLS Service Point where you can collect the parcel. You have three weeks to do so; after that the parcel is returned.
Haven't received your order after several days? Contact our customer service at info@nutritionmonsters.com or via our socials.
Return policy
After receiving your products, you have 14 days to register your return. Once you've registered your return, you'll receive a return label by email. Return shipping costs are at your own expense. Send your parcel back within 14 days of registering.
For products where hygiene matters, such as tablets, capsules, powders, drinks, creams, oils and other sealed products, we only accept returns if they are unopened and undamaged, with the seal intact. If products are damaged through use, we may charge for this.
Once we've received and processed your return, we refund the purchase amount within 7 days.
Items with a broken safety seal cannot be returned without prior explicit contact with Nutrition Monsters customer service.