Order & returns policy
We work together with GLS for shipping. Together we strive to deliver your order as quickly as possible. This is often within 1 working day, if you order before 3 p.m. your order will often be delivered the next day! If you have not received your order after 4 days, please contact our customer service via email or our social media.
Your order can be delivered to your home or to another address (for example your work). We ask for a contribution to the shipping costs of €5.95 per order. For shipping abroad, shipping costs vary per country.
DHL will deliver your order to the address you specified. If the package cannot be delivered, it will be delivered to the neighbors or offered again later. The day and time of the 2nd delivery depends on the day of the 1st delivery. If you are not at home during the 2nd delivery, you will receive a note in your mailbox. This shows which GLS Service Point you can collect the package from. You have three weeks to collect the package, otherwise the package will be returned.
After receiving your products, you have 14 days to notify us if you wish to return the products. Send an email to email@example.com with your order number, reason for return and number of products. If you have indicated that you wish to return the products, they must have been demonstrably returned within 14 days. The return costs are at your expense.
For products where hygiene is important, such as tablets, capsules, powders, drinks, creams, oils and other sealed products, they can only be returned unopened and in an intact condition (any seal intact). If you have damaged products during use, we can charge you for this.
The purchase amount will be refunded as soon as possible but no later than 14 days after cancellation.
Items for which the safety packaging has been broken cannot therefore be returned without express contact with NutritionMonsters customer service.