Returns
Fast Processing
As soon as your package arrives, we get to work on it right away so you get your money back quickly.
Sustainable Returns
We reuse packaging materials wherever possible to reduce our ecological footprint. That's why you're welcome to send your return back in the original shipping box.
How do I send my package back?
1. Register your return
Click the 'Register Return' button to start your return. Do this within 14 days of receipt. We will contact you and send you a return label by email.
2. Pack
Put the products you want to return in the original box or in another sturdy package. Print the return label, stick it firmly on the box and make sure the old label is no longer visible.
3. Ship
Take your package to a drop-off point near you within 3 working days. Keep the proof of shipment you receive there in a safe place.
4. Refund
As soon as your return has been received and processed at our distribution center, we'll send you a notification. The amount will be back in your account within 7 working days.
Frequently Asked Questions About Returns
What are the conditions for returning my supplements?
You can return a product if you report it to us within 14 days of receipt via the red return button on the website. After this notification, you then have another 14 days to demonstrably send the products back to us.
Items can be returned when:
- They are sent back within 14 days of receipt
- Due to hygiene and safety (such as with tablets, capsules, powders, and drinks), we accept only sealed, unopened, and undamaged packaging.
- The goodies must be returned proportionally. If this is not done, the goodie will be charged
- Products with a limited shelf life (this is stated on the product page) can never be returned.
What are the costs for a return shipment?
As a consumer, you pay a contribution to the shipping costs for returns. The exact amount depends on your region. You do not have to pay this amount immediately; the return costs will be deducted from the refund of your canceled products afterwards.
No return costs will be charged if:
- You received a different product than you ordered.
- The product arrived damaged or broken.
- Note: in these cases, you must always contact customer service first to claim this exception.
Do the goodies also need to be returned if I send something back?
Yes, goodies must be returned proportionally if you return one or more products. If you keep the goodie(s) and do not return them, the value of the goodie will be charged and deducted from your refund. Additionally, goodies can never be exchanged or redeemed for cash or store credit.
How should I pack my products for the return shipment?
Make sure the supplements are in their original, intact condition. Preferably pack the products in the original shipping box or choose another sturdy box to prevent damage during transport.
What happens if I refuse or do not pick up my package?
If you refuse a package at the door, or if you do not pick it up at a collection point, the package will be returned to us. In that case, we will refund the full purchase amount to you, minus the return costs applicable to your region.