Withdrawal form

You can return a product if you report it to us within 14 days of receipt using the red return button on the website. After this notification, you then have another 14 days to demonstrably send the products back to us.

Items can be returned when:

• They are sent back within 14 days of receipt
• Due to hygiene and safety (such as with tablets, capsules, powders, and drinks), we only accept sealed, unopened, and undamaged packaging.
• The goodies must be returned proportionally. If this is not done, the goodie will be charged
• Products with a limited shelf life (this is stated on the product page) can never be returned.
  
  

As a consumer, you pay a contribution to the shipping costs for returns. The exact amount of this fee depends on your region. You do not have to pay this amount immediately; the return costs will be deducted from the refund of your canceled products afterwards.

No return costs will be charged if:

• You received a different product than you ordered.
• The product arrived damaged or broken.
• Note: in these cases, you must always contact customer service first to claim this exception.

Yes, goodies must be returned proportionally if you return one or more products. If you keep the goodie(s) and do not return them, the value of the goodie will be charged and deducted from your refund. Additionally, goodies can never be exchanged or redeemed for cash or store credit.

Make sure the supplements are in their original, intact condition. Preferably pack the products in the original shipping box or choose another sturdy box to prevent damage during transport.

If you refuse a package at the door, or if you do not pick it up at a collection point, the package will be returned to us. In that case, we will refund the full purchase amount to you, minus the return costs applicable to your region.